My package arrived but I cannot locate it?
If you received an email or sms confirmation that your package has been delivered but it is not physically there, we ask that you first check with your neighbors or surrounding homes.
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Shipping
Any $50 or more orders will ship via United States Postal Service and take 5-9 business days depending on the shipping location. We are not offering Overnight, 2-day shipping options at this time. Please allow 1 day Order Processing
I used ROUTE Shipping Insurance with my order
SHIPPING PROTECTION via ROUTE, click HERE and fill this claim form. This will ensure you get credit back for the lost package.
I did not use ROUTE but still lost my package
If you DID NOT add ROUTE to your order, you will need to contact USPS with the tracking and file a missing claim. Unfortunately, your information is personal and legal and we are a company are not able to do this on your behalf. If you are still not
Can I Ship to Multiple Locations?
Unfortunately we are not able to split a shipment to different location. We recommend you place a separate order per location.